LJMU Events and Appointments

Main Menu

LJMU Events

Calendar:
IT Services
Calendars
Filter by Category
Filter by Audience
Filter by Topic
Filter by All Events

LJMU Assist Training

IT Services |

Training

Date: Mon, 27 Oct 2025
Time: 11:00 AM - 12:00 PM
Location: Online
More details
LJMU Assist (HaloITSM) Agent Training This session provides a comprehensive introduction to the LJMU Assist system, built on the HaloITSM platform. It is designed for support agents who will be using the system to manage incidents, requests, and other IT service processes. The training covers key features such as navigating the interface, logging and updating tickets, assigning and escalating cases, and using dashboards and queues effectively. By the end of the session, participants will be confident in handling day-to-day tasks within LJMU Assist and following best practices for efficient service management. It would be a good idea to download Teams ahead of the session and test your microphone and speakers (webcam optional). If you have any problems before the session please contact Helpdesk on 0151 231-5555 (Option #1) or log a support ticket at https://HelpMe.ljmu.ac.uk The session last approximately 1 hour followed with any questions at the end.
Book

LJMU Assist Training

IT Services |

Training

Date: Tue, 28 Oct 2025
Time: 11:00 AM - 12:00 PM
Location: Online
More details
LJMU Assist (HaloITSM) Agent Training This session provides a comprehensive introduction to the LJMU Assist system, built on the HaloITSM platform. It is designed for support agents who will be using the system to manage incidents, requests, and other IT service processes. The training covers key features such as navigating the interface, logging and updating tickets, assigning and escalating cases, and using dashboards and queues effectively. By the end of the session, participants will be confident in handling day-to-day tasks within LJMU Assist and following best practices for efficient service management. It would be a good idea to download Teams ahead of the session and test your microphone and speakers (webcam optional). If you have any problems before the session please contact Helpdesk on 0151 231-5555 (Option #1) or log a support ticket at https://HelpMe.ljmu.ac.uk The session last approximately 1 hour followed with any questions at the end.
Book

LJMU Assist Training

IT Services |

Training

Date: Wed, 29 Oct 2025
Time: 11:00 AM - 12:00 PM
Location: Online
More details
LJMU Assist (HaloITSM) Agent Training This session provides a comprehensive introduction to the LJMU Assist system, built on the HaloITSM platform. It is designed for support agents who will be using the system to manage incidents, requests, and other IT service processes. The training covers key features such as navigating the interface, logging and updating tickets, assigning and escalating cases, and using dashboards and queues effectively. By the end of the session, participants will be confident in handling day-to-day tasks within LJMU Assist and following best practices for efficient service management. It would be a good idea to download Teams ahead of the session and test your microphone and speakers (webcam optional). If you have any problems before the session please contact Helpdesk on 0151 231-5555 (Option #1) or log a support ticket at https://HelpMe.ljmu.ac.uk The session last approximately 1 hour followed with any questions at the end.
Book

LJMU Assist Training

IT Services |

Training

Date: Thu, 30 Oct 2025
Time: 11:00 AM - 12:00 PM
Location: Online
More details
LJMU Assist (HaloITSM) Agent Training This session provides a comprehensive introduction to the LJMU Assist system, built on the HaloITSM platform. It is designed for support agents who will be using the system to manage incidents, requests, and other IT service processes. The training covers key features such as navigating the interface, logging and updating tickets, assigning and escalating cases, and using dashboards and queues effectively. By the end of the session, participants will be confident in handling day-to-day tasks within LJMU Assist and following best practices for efficient service management. It would be a good idea to download Teams ahead of the session and test your microphone and speakers (webcam optional). If you have any problems before the session please contact Helpdesk on 0151 231-5555 (Option #1) or log a support ticket at https://HelpMe.ljmu.ac.uk The session last approximately 1 hour followed with any questions at the end.
Book

LJMU Assist Training

IT Services |

Training

Date: Fri, 31 Oct 2025
Time: 11:00 AM - 12:00 PM
Location: Online
More details
LJMU Assist (HaloITSM) Agent Training This session provides a comprehensive introduction to the LJMU Assist system, built on the HaloITSM platform. It is designed for support agents who will be using the system to manage incidents, requests, and other IT service processes. The training covers key features such as navigating the interface, logging and updating tickets, assigning and escalating cases, and using dashboards and queues effectively. By the end of the session, participants will be confident in handling day-to-day tasks within LJMU Assist and following best practices for efficient service management. It would be a good idea to download Teams ahead of the session and test your microphone and speakers (webcam optional). If you have any problems before the session please contact Helpdesk on 0151 231-5555 (Option #1) or log a support ticket at https://HelpMe.ljmu.ac.uk The session last approximately 1 hour followed with any questions at the end.
Book

IT Induction

IT Services |

Training

Date: Tue, 04 Nov 2025
Time: 1:00 PM - 2:00 PM
Location: Online
More details
This is our monthly virtual IT Induction which will take place on the First Tuesday of every month. The session is aimed at new starters but will also serve as a refresher for existing staff and researchers who would like to come along. It would be a good idea to download Teams ahead of the session and test your microphone and speakers (webcam optional). If you have any problems before the session please contact Helpdesk on 0151 231-5555 (Option #1) or log a support ticket at https://HelpMe.ljmu.ac.uk The session last approximately 1 hour followed with any questions at the end.
Book

IT Induction

IT Services |

Training

Date: Tue, 02 Dec 2025
Time: 1:00 PM - 2:00 PM
Location: Online
More details
This is our monthly virtual IT Induction which will take place on the First Tuesday of every month. The session is aimed at new starters but will also serve as a refresher for existing staff and researchers who would like to come along. It would be a good idea to download Teams ahead of the session and test your microphone and speakers (webcam optional). If you have any problems before the session please contact Helpdesk on 0151 231-5555 (Option #1) or log a support ticket at https://HelpMe.ljmu.ac.uk The session last approximately 1 hour followed with any questions at the end.
Book

IT Induction

IT Services |

Training

Date: Tue, 27 Jan 2026
Time: 1:00 PM - 2:00 PM
Location: Online
More details
This is our monthly virtual IT Induction which will take place on the First Tuesday of every month. The session is aimed at new starters but will also serve as a refresher for existing staff and researchers who would like to come along. It would be a good idea to download Teams ahead of the session and test your microphone and speakers (webcam optional). If you have any problems before the session please contact Helpdesk on 0151 231-5555 (Option #1) or log a support ticket at https://HelpMe.ljmu.ac.uk The session last approximately 1 hour followed with any questions at the end.
Book

IT Induction

IT Services |

Training

Date: Tue, 24 Feb 2026
Time: 1:00 PM - 2:00 PM
Location: Online
More details
This is our monthly virtual IT Induction which will take place on the First Tuesday of every month. The session is aimed at new starters but will also serve as a refresher for existing staff and researchers who would like to come along. It would be a good idea to download Teams ahead of the session and test your microphone and speakers (webcam optional). If you have any problems before the session please contact Helpdesk on 0151 231-5555 (Option #1) or log a support ticket at https://HelpMe.ljmu.ac.uk The session last approximately 1 hour followed with any questions at the end.
Book

IT Induction

IT Services |

Training

Date: Tue, 24 Mar 2026
Time: 1:00 PM - 2:00 PM
Location: Online
More details
This is our monthly virtual IT Induction which will take place on the First Tuesday of every month. The session is aimed at new starters but will also serve as a refresher for existing staff and researchers who would like to come along. It would be a good idea to download Teams ahead of the session and test your microphone and speakers (webcam optional). If you have any problems before the session please contact Helpdesk on 0151 231-5555 (Option #1) or log a support ticket at https://HelpMe.ljmu.ac.uk The session last approximately 1 hour followed with any questions at the end.
Book

Page 1 of 1

10 events

© 2025 Liverpool John Moores University - All Rights Reserved